(Canada) Sr. Customer Success Manager, Enterprise

PointClickCare(1 month ago)

RemoteFull TimeSenior$112,000 - $125,000Customer Success

About this role

The Senior Customer Success Manager at PointClickCare is responsible for partnering with enterprise healthcare clients to ensure they maximize the value of PointClickCare’s SaaS solutions. The role involves owning the joint customer success plan, aligning with customer executives on business outcomes, and acting as a trusted advisor. It sits within the Customer Success organization and reports to the Sr. Director, Customer Success. The position is remote with travel to client locations as required.

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Required Skills

Customer Success
Account Management
Client Relationship Management
Business Consulting
Executive Engagement
Strategic Guidance
Churn Mitigation
Escalation Management
Cross Functional Collaboration
Customer Health Monitoring

+10 more

Qualifications

Bachelor’s Degree in a relevant field

About PointClickCare

pointclickcare.com

PointClickCare is a leading cloud-based healthcare software company focused on long-term, post-acute, and senior care providers. Its platform combines EHR, care coordination, revenue cycle management, analytics and AI-driven tools to improve clinical workflows, transitions of care, and reimbursement. PointClickCare also operates a connected network and marketplace that enables data exchange and collaboration among providers, payers, pharmacies, and health systems to support value-based care. The company is widely used across North America and is positioned as a #1 cloud-based provider for the sector.