Customer Experience Specialist
SQUIRE(10 days ago)
About this role
The Customer Experience Specialist (CES) at SQUIRE is a support role focused on retention, engaging customers to prevent cancellations and upsell opportunities. It involves providing product guidance, handling escalated issues, and collaborating with various teams to enhance customer satisfaction and product adoption.
Required Skills
- Customer Support
- Communication
- Product Knowledge
- CRM
- Training
- Troubleshooting
- Relationship Building
- Objection Handling
- Automation
- Analysis
About SQUIRE
getsquire.comSquire is a full‑service business management platform built specifically for barbershops and independent barbers. It combines online booking and scheduling, point‑of‑sale and payments, client and staff management, marketing tools, and branded customer‑facing products (booking pages/apps). The platform also includes consumer discovery features like "Find a Barber" to drive bookings and helps shops streamline operations, increase retention, and grow revenue.
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