Customer Programs Manager
Sonatype(1 month ago)
About this role
The Customer Programs Manager at Sonatype is a key member of the global Customer Success organization, responsible for driving operational excellence across high-impact customer programs. The role translates strategic priorities into structured, measurable initiatives that support expansion, renewal, and advocacy. It works closely with senior executives and cross-functional teams to ensure alignment, visibility, and execution velocity. The position emphasizes the use of AI and data to provide clear insights and communications for executive decision-making.
Required Skills
- Customer Programs
- Operational Rigor
- Cross Functional Collaboration
- Program Management
- KPI Tracking
- Data Analysis
- Salesforce Reporting
- Gainsight Platform
- Business Intelligence
- Looker Reporting
+16 more
About Sonatype
sonatype.comSonatype provides intelligence and automated governance to help organizations build software faster and safer using open source and AI. Their platform detects and manages open‑source risk, automates policy enforcement across the software development lifecycle, and integrates into developer workflows to secure the software supply chain. From the creators of Nexus Repository, Sonatype’s tools enable development and security teams to govern components, reduce vulnerabilities, and accelerate delivery.