Manager, SMB Account Management (Retention)

Block(6 days ago)

RemoteFull TimeSenior$167,400 - $251,200Account Management

About this role

Block is seeking a leadership-driven individual to manage its Retention Account Management team, focusing on customer relationships and reducing churn among SMB merchants. The role involves strategic oversight, cross-functional collaboration, and enhancing customer retention efforts, contributing to the company's growth and support of seller success.

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Required Skills

Negotiation
Customer Management
Account Management
Sales
Financial Acumen
Communication
Churn Reduction
Analysis
Leadership
Relationship Building

About Block

block.xyz

Block, Inc. builds technology to increase access to the global economy by connecting businesses and consumers across commerce, payments, and financial services. Its ecosystem includes Square (merchant point‑of‑sale, payments, hardware and business tools), Cash App (peer‑to‑peer payments, banking, investing and crypto), Afterpay (buy‑now‑pay‑later), TIDAL (music streaming), Bitkey (blockchain/security products) and Proto (R&D and product incubation). Block offers payments processing, merchant services, lending, payroll, subscriptions, developer APIs and integrated hardware aimed at simplifying commerce for small businesses and individuals. The company emphasizes developer-friendly tools and consumer apps to expand financial inclusion globally.

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