Customer Service Operations Analyst
EquipmentShare
About this role
The Customer Service Operations Analyst at EquipmentShare is a corporate role based in Columbia, MO that supports the company’s mission to modernize construction by improving customer support operations. The position provides analysis and reporting, helps enable system adoption and clearer management reporting, and supports continuous improvement initiatives. It partners with cross-functional teams to enhance operational efficiency and the overall customer experience.
Skills
Qualifications
About EquipmentShare
equipmentshare.comEquipmentShare is a technology‑enabled construction equipment rental and services company that provides access to the newest construction equipment and tools from a nationwide network (348 locations). It pairs on‑demand rentals with telematics and fleet‑management software to track assets, optimize utilization, schedule maintenance, and manage jobs. Contractors and construction businesses use EquipmentShare’s combined physical fleet and software platform to reduce downtime, control costs, and improve productivity across projects.
Recent company news
Stock TitanEquipmentShare opened 95 sites in 2025 and plans up to 429 by year-end
17 hours ago
GlobeNewswireEquipmentShare Reports Fourth Quarter and Full-Year 2025 Financial Results
17 hours ago
ChartMillEquipmentShare (NASDAQ:EQPT) Shares Rise on Strong Profit Beat Despite Revenue Miss
15 hours ago
The Business JournalsEquipmentShare sues ex-employees, says they stole trade secrets to set up competing business
1 day ago
Barron'sThe IPO Revival Continues. EquipmentShare.com Is the Latest Unicorn to Go Public.
1 month ago
About EquipmentShare
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for EquipmentShare.
Salary
$98k – $136k
per year