Customer Service Operations Analyst

EquipmentShare(28 days ago)

Columbia, MOOnsiteFull TimeSenior$97,783 - $135,730 (estimated)Customer Service Operations

About this role

The Customer Service Operations Analyst at EquipmentShare is a corporate role based in Columbia, MO that supports the company’s mission to modernize construction by improving customer support operations. The position provides analysis and reporting, helps enable system adoption and clearer management reporting, and supports continuous improvement initiatives. It partners with cross-functional teams to enhance operational efficiency and the overall customer experience.

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Required Skills

Contact Center
Systems Management
Product SME
Technical Configuration
IVR Routing
Business Analysis
Dashboard Reporting
Performance Management
Quality Management
Interaction Analytics

+13 more

Qualifications

Bachelor's Degree

About EquipmentShare

equipmentshare.com

EquipmentShare is a technology‑enabled construction equipment rental and services company that provides access to the newest construction equipment and tools from a nationwide network (348 locations). It pairs on‑demand rentals with telematics and fleet‑management software to track assets, optimize utilization, schedule maintenance, and manage jobs. Contractors and construction businesses use EquipmentShare’s combined physical fleet and software platform to reduce downtime, control costs, and improve productivity across projects.