Customer Success Manager

FastSpring(1 month ago)

HybridFull TimeManager$132,485 - $172,822 (estimated)Customer Success

About this role

The Customer Success Manager at FastSpring is the client relationship owner for strategic accounts, focused on ensuring product adoption, client satisfaction, and retention. The role partners with internal teams and executives to align FastSpring’s offerings with clients’ business objectives and to deliver strategic account insights and reporting. The CSM also serves as the primary client liaison and advocates the customer’s needs within the company.

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Required Skills

Account Management
Customer Success
Executive Engagement
Problem Solving
Critical Thinking
Communication
Sales
Project Management
Relationship Building
Salesforce

+8 more

Qualifications

GCSE English (Grade B)
GCSE Mathematics (Grade B)
Degree in Business or IT (2:2)

About FastSpring

fastspring.com

FastSpring is a global full‑service ecommerce platform that helps software and SaaS companies sell, bill, and deliver digital products worldwide. It offers hosted checkout and subscription billing, global payments and tax/VAT handling, localized storefronts, fraud protection, invoicing and payout capabilities, plus APIs and integrations for custom workflows. By managing compliance, fulfillment, and customer support, FastSpring enables product teams to stay lean while growing revenue and expanding into international markets.