Customer Success Analyst, Afterpay

Block(9 days ago)

RemoteFull TimeSenior$74,250 - $111,700Customer Support Operations

About this role

Block's Cash App offers a range of financial products to a global customer base, emphasizing innovation and accessibility. The company fosters a distributed work environment, fostering collaboration across diverse locations. The role focuses on integrating operational excellence with strategic evolution to enhance customer satisfaction and retention.

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Required Skills

Customer Support
Operational Excellence
Data Analysis
Project Management
Product Knowledge
Process Improvement
Cross-Functional Leadership
Support Policy
Metrics & KPIs
Customer Experience

About Block

block.xyz

Block, Inc. builds technology to increase access to the global economy by connecting businesses and consumers across commerce, payments, and financial services. Its ecosystem includes Square (merchant point‑of‑sale, payments, hardware and business tools), Cash App (peer‑to‑peer payments, banking, investing and crypto), Afterpay (buy‑now‑pay‑later), TIDAL (music streaming), Bitkey (blockchain/security products) and Proto (R&D and product incubation). Block offers payments processing, merchant services, lending, payroll, subscriptions, developer APIs and integrated hardware aimed at simplifying commerce for small businesses and individuals. The company emphasizes developer-friendly tools and consumer apps to expand financial inclusion globally.

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