Customer Success Architect
you.com(1 month ago)
About this role
The Customer Success Architect is the technical and strategic advisor for enterprise customers during the post-sales journey, focused on driving adoption and measurable value from the platform. The role partners with customers and internal teams to design workflows and integrations, guide InfoSec and architectural discussions, and take on light project management to ensure successful delivery. It also represents customer needs to Product and Engineering to influence roadmap and long-term product success.
Required Skills
- Customer Onboarding
- Value Realization
- Product Training
- Workshops
- Solution Design
- Technical Guidance
- Project Management
- Customer Advocacy
- Ongoing Support
- Cloud Platforms
+6 more
About you.com
you.comYou.com provides AI search infrastructure for enterprise teams, offering an AI-ready API platform and ultra-specific vertical indexes to power advanced search features. It helps product and engineering teams "skip the groundwork" by delivering domain-tailored indexing and search capabilities out of the box. The service is aimed at companies building search-driven products that need fast integration of sophisticated, verticalized search.