Customer Success Director
Plume(20 days ago)
About this role
The Senior Customer Success Manager at Plume is crucial for driving customer adoption and value realization from the company's services, particularly for large communications industry customers. This role works closely with cross-functional teams, managing strategies and ensuring effective communication to enhance customer experiences and outcomes.
Required Skills
- Customer Success
- Account Management
- Strategic Alignment
- Cross-Functional Collaboration
- Problem Anticipation
Qualifications
- Relevant Masters/Bachelor’s Degree
About Plume
plume.comPlume is a cloud-native provider of smart home and managed Wi‑Fi services that helps ISPs and device makers deliver better home connectivity, security, and device-level insights. Its SaaS platform combines adaptive Wi‑Fi management, cybersecurity, parental controls and analytics (and optional in-home hardware) to improve performance, reduce support costs, and enable new subscriber-facing services. More than 400 service providers use Plume to deepen customer loyalty, streamline operations, and drive strategic revenue growth through embedded intelligence and insights.
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