Customer Success Engineer
Pendo(1 month ago)
About this role
A proactive Customer Success Engineer focused on preventing churn for Pendo’s sub-$100K accounts by investigating and resolving technical and product setup issues. This role owns short-term engagements (typically 4–6 weeks) to de-risk at-risk customers, serving as a bridge between Sales and Success to improve adoption and renewals. The position emphasizes scalable, outcome-oriented support without functioning as a full CSM or TAM.
Required Skills
- Customer Support
- Troubleshooting
- Churn Prevention
- Investigation
- Product Setup
- Outreach
- Best Practices
- Collaboration
- Trial Support
- AI Tools
+10 more
Qualifications
- Pendo Essentials Certified
- Pendo Admin Certified
About Pendo
pendo.ioPendo is a Software Experience Management platform that helps product teams understand and improve digital product experiences through product analytics, in‑app guidance, and user feedback. It combines usage analytics, walkthroughs and messaging, feedback collection, and roadmap tools to drive adoption, engagement, retention, and revenue while reducing support costs and risk. Designed for product managers, UX, customer success and growth teams, Pendo integrates with existing tech stacks and provides enterprise-grade segmentation, experimentation, and governance.