Customer Success Manager - Health Insurance
Shift Technology(15 days ago)
About this role
A Customer Success Manager at Shift partners with insurer clients (Claims and Anti-Fraud teams) to onboard and drive adoption of Shift’s AI SaaS platform, ensuring the solution delivers measurable value. The role focuses on engaging executive stakeholders, managing renewals and expansions, and coordinating cross-functional teams to integrate Shift into client operations.
Required Skills
- Customer Success
- Client Onboarding
- Account Management
- Stakeholder Engagement
- Presentation Skills
- Project Management
- Data Analysis
- SaaS Implementation
- Relationship Building
- Bilingual Spanish
About Shift Technology
shift-technology.comShift Technology is an AI software company that provides a SaaS platform built for the insurance industry. It uses machine learning and advanced analytics to detect and prevent fraud, and to automate and optimize claims and underwriting decisions for greater speed and accuracy. The platform combines pattern detection, decisioning and workflow tools to help insurers reduce losses, streamline operations, and improve outcomes for policyholders. Shift’s solutions integrate with insurers’ systems to support investigations, case management and reporting at scale.
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