Manager, Customer Success (US) (Remote NYC or Boston)

n8n(27 days ago)

RemoteFull TimeManager$144,107 - $187,797 (estimated)Sales

About this role

The Manager of Customer Success at n8n is responsible for leading the US Customer Success Managers, focusing on building the CS function from the ground up by designing processes, playbooks, and customer journeys to ensure scalable growth. This role requires collaborating closely with Sales, Product, and Support teams, while also recruiting and developing high-performing talent to enhance customer relationships with developers and technical teams. The ideal candidate will have strong leadership experience, a background in customer-facing roles, and a deep understanding of the tech industry.

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Required Skills

Customer Success Management
Team Leadership
Process Design
Stakeholder Collaboration
Automation Implementation
Performance Analysis
Conflict Resolution
Data-Driven Decision Making
Remote Team Management
Technical Knowledge

+5 more

Qualifications

Bachelor's degree+, preferably in a technical or engineering field
2+ years of people management experience
10+ years of experience in Customer Success, Professional Services, Account Management, or other customer-facing roles

About n8n

n8n.io

n8n is an open-source workflow automation platform that enables businesses to connect various applications and services seamlessly. It allows users to create workflows visually, automating tasks without the need for extensive coding knowledge. n8n supports a broad range of integrations, making it ideal for developers and businesses looking to enhance productivity through customizable automation solutions. Its user-friendly interface and flexibility make it a strong choice for teams aiming to streamline operations and improve efficiency.