Customer Success Manager I

Diligent Corporation(22 days ago)

HybridFull TimeJunior$65,000 - $80,000Customer Success

About this role

Diligent is seeking a Customer Success Manager I to manage a portfolio of customers using its governance, risk, and compliance (GRC) SaaS platform. This role serves as the primary point of contact for customers, focusing on long-term relationship management, customer experience, and successful lifecycle engagement with Diligent products. The position works closely with internal teams and customer stakeholders, including senior leaders, to support ongoing success and account outcomes.

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Required Skills

Account Management
Customer Success
Renewals
Revenue Retention
Customer Onboarding
Customer Training
Stakeholder Management
Client Relationships
Salesforce
Net Promoter Score

+6 more

About Diligent Corporation

diligent.com

Diligent is a modern governance company that provides a comprehensive suite of cloud-based software to help boards, executives, and GRC teams clarify risk and elevate governance. Its platform includes secure board collaboration/portal tools, entity and secretarial management, risk and compliance workflows, and analytics to simplify governance processes and improve decision-making. Diligent emphasizes security, regulatory compliance, and integration with enterprise systems to support transparency and accountability. Organizations worldwide use Diligent to streamline board operations, manage risk, and meet evolving governance and ESG requirements.