Customer Success Manager II, SMB - On Demand
Toast(1 month ago)
About this role
The On Demand Customer Success Manager engages small and medium-sized restaurant customers through short, virtual touchpoints to protect revenue, drive product adoption, and create excellent customer experiences. The role emphasizes scalable, data-informed engagements via email, Zoom, and phone to address activation, adoption, and retention. CSMs will participate in revenue retention conversations, shape the scalable customer success model, and collaborate with cross-functional teams to surface customer insights.
Required Skills
- Account Management
- Customer Interaction
- Demo Delivery
- Virtual Communication
- Technical Proficiency
- Data Analysis
- Issue Diagnosis
- Cross-Functional Collaboration
- Payments Knowledge
- SaaS Revenue
+10 more
About Toast
toasttab.comToast is a cloud-based restaurant management platform that provides point-of-sale, payments, and operational tools tailored to restaurants and hospitality businesses. It combines touchscreen POS hardware and mobile ordering with integrated payments, online ordering and delivery integrations, contactless pay, and loyalty/gift programs. Toast also offers back-office features such as labor and payroll management, inventory and menu engineering, and reporting/analytics to streamline operations and increase revenue. Restaurants choose Toast for its turnkey, restaurant-focused ecosystem, integrated payments, and industry-specific features and support.