Abnormal

Senior Customer Success Manager, Enterprise (North Central)

Abnormal(4 days ago)

RemoteFull TimeSenior$139,440 - $164,000Customer Success
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About this role

A Senior Customer Success Manager at Abnormal AI manages strategic enterprise SaaS customer relationships, focusing on adoption, retention, and long-term value, while collaborating with cross-functional teams. The role involves driving platform engagement, identifying risks, and contributing to process improvements.

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Required Skills

  • CRM
  • Jira
  • Communication
  • Analysis
  • Networking
  • Support Tools
  • Customer Management
  • Problem Solving
  • Product Knowledge
  • Technology

Qualifications

  • BS in a technical field
Abnormal

About Abnormal

abnormal.ai

Abnormal AI is a cloud-native email security company that uses AI and behavioral analytics to prevent credential phishing, business email compromise (BEC), account takeover, and other sophisticated email attacks. Its platform protects cloud email environments (such as Microsoft 365 and Google Workspace) by modeling organization-specific identity, relationships, and communication patterns to detect anomalous or malicious messages. Abnormal provides automated detection, remediation, and investigation workflows to reduce risk and operational burden for security teams. Organizations choose it for contextual, identity-aware machine learning that aims to stop targeted attacks while minimizing false positives.

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