Customer Success Manager, SMB
Sitemate(28 days ago)
About this role
The SMB Customer Success Manager at Sitemate is responsible for managing a portfolio of small to medium business customers, focusing on onboarding, activation, and ensuring value realization from Sitemate’s products in the built world industries. This role entails building strong customer relationships, providing tailored guidance for effective usage, monitoring account health to mitigate churn risks, and collaborating with internal teams to drive continuous improvement. Success in this position requires proactive communication, strong organizational skills, and a consultative approach to problem-solving.
Required Skills
- Customer Success
- Customer Onboarding
- Relationship Building
- Customer Activation
- Account Management
- Problem Solving
- Time Management
- Clear Communication
- Prioritization
- Critical Thinking
+10 more
About Sitemate
sitemate.comSitemate is a no-code software platform that provides user-friendly tools for the construction and industrial sectors to enhance operational efficiency and streamline processes. With thousands of industrial companies leveraging its integrated management system, Sitemate enables businesses to digitize workflows, manage safety and quality standards, and optimize fleet management through intuitive mobile and desktop applications. The platform's versatility is highlighted by its various applications, including Dashpivot for project management and Gearbelt for fleet management, catering to the unique needs of the built world.