Customer Success Manager
Kpler
About this role
This Customer Success Manager role at Kpler focuses on supporting B2B clients in the maritime, shipping, and energy sectors across Japan in a remote capacity. The position centers on understanding client needs and aligning them with Kpler’s data and platform solutions. It requires daily interaction with users and internal teams to drive adoption, satisfaction, and long-term value from Kpler’s products. The role also contributes to refining customer success processes and documentation to enhance the overall client experience.
Skills
About Kpler
kpler.comKpler is a real‑time trade intelligence provider that delivers granular market data and analytics across 40+ commodities, power markets and maritime logistics, trusted by over 10,000 organisations. Its platform and APIs combine vessel tracking, cargo flows, pricing signals and predictive analytics to support commodity trading, chartering, fleet operations and supply‑chain decision‑making. Customers use Kpler to monitor physical flows, forecast market movements, manage risk and inform sustainability and commercial strategies.
Recent company news
KplerUS-Iran conflict: Strait of Hormuz crisis reshapes global oil markets
1 week ago
The New York TimesAt Least 3 Ships Are Struck Around Strait of Hormuz, and Iran Claims One - The New York Times
1 day ago
The Wall Street JournalIran’s Control of Hormuz Means It’s Exporting More Oil Today Than Before the War
1 day ago
MintzMintz Advises Kpler on Acquisition of Bridgeton Research Group
1 month ago
Politico5 charts show China’s oil dilemma after US strikes on Iran
1 week ago
About Kpler
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Kpler.
Salary
$88k – $118k
per year