Customer Success Manager
Kpler(1 month ago)
About this role
This Customer Success Manager role at Kpler focuses on supporting B2B clients in the maritime, shipping, and energy sectors across Japan in a remote capacity. The position centers on understanding client needs and aligning them with Kpler’s data and platform solutions. It requires daily interaction with users and internal teams to drive adoption, satisfaction, and long-term value from Kpler’s products. The role also contributes to refining customer success processes and documentation to enhance the overall client experience.
Required Skills
- Customer Success
- Client Engagement
- Stakeholder Management
- User Coaching
- Product Knowledge
- Upselling
- Cross Selling
- Process Improvement
- Knowledge Base Management
- Salesforce
+10 more
About Kpler
kpler.comKpler is a real‑time trade intelligence provider that delivers granular market data and analytics across 40+ commodities, power markets and maritime logistics, trusted by over 10,000 organisations. Its platform and APIs combine vessel tracking, cargo flows, pricing signals and predictive analytics to support commodity trading, chartering, fleet operations and supply‑chain decision‑making. Customers use Kpler to monitor physical flows, forecast market movements, manage risk and inform sustainability and commercial strategies.
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