Customer Success Manager

Tracksuit Limited(1 month ago)

HybridFull TimeMedior$90,082 - $120,033 (estimated)Customer Success

About this role

The Brand Champion is a customer-facing role responsible for owning relationships with a portfolio of marketing and brand teams, ensuring they gain maximum value from Tracksuit’s brand health dashboards. Based in London, this position sits within a fast-growing SaaS startup focused on democratizing brand tracking for consumer brands. The role is central to driving renewals, expansion, and customer advocacy, while feeding customer insights back into product and marketing. It operates within a transparent, high-care, high-performance culture with strong emphasis on learning and development.

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Required Skills

Customer Onboarding
Customer Activation
Account Management
Quarterly Business Reviews
Renewals Management
Upsell Strategy
Churn Prevention
Risk Management
Stakeholder Management
Customer Communication

+17 more

About Tracksuit Limited

gotracksuit.com

Vercel is a cloud platform that helps teams build, preview, and deploy fast frontend applications and websites. It provides instant Git-driven deployments, preview environments for every change, and a global edge network with CDN, edge functions, and serverless runtime for low-latency delivery. Vercel offers first-class support for Next.js (and many other frontend frameworks), plus built-in optimizations like image handling, edge caching, and performance analytics. Teams choose Vercel for its developer experience, seamless CI/CD workflow, and focus on delivering performant, production-ready web apps.