Customer Success Manager

The Brand Champion is a customer-facing role responsible for owning relationships with a portfolio of marketing and brand teams, ensuring they gain maximum value from Tracksuit’s brand health dashboards. Based in London, this position sits within a fast-growing SaaS startup focused on democratizing brand tracking for consumer brands. The role is central to driving renewals, expansion, and customer advocacy, while feeding customer insights back into product and marketing. It operates within a transparent, high-care, high-performance culture with strong emphasis on learning and development.