Senior Customer Success Engineer - DC

Delinea(25 days ago)

RemoteFull TimeSenior$159,047 - $211,254 (estimated)Customer Success

About this role

The Senior Customer Success Engineer at Delinea acts as a technical partner within regional Customer Success teams, collaborating closely with Customer Success Managers and account teams to enhance customer value and drive adoption of the company's Identity Security Platform. This non-billable role focuses on providing expert technical guidance, executing strategic initiatives, and resolving customer challenges while mentoring CSMs to improve their technical discussions. With a strong background in customer-facing technical roles, the CSE will facilitate architecture reviews, integration planning, and executive business reviews, all aimed at maximizing the effectiveness of Delinea's solutions and fostering deeper client relationships.

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Required Skills

Customer Success
Technical Guidance
Architecture Reviews
Integration Planning
Business Outcomes
Health Checks
Support Liaison
Troubleshooting
Mentoring
Documentation

+5 more

Qualifications

Bachelor’s degree in a STEM field or equivalent professional experience

About Delinea

delinea.com

Delinea Inc. is a leading provider of identity security and privileged access management (PAM) solutions, offering AI-driven tools that secure privileged access across organizations in real time. Their cloud-native platform provides comprehensive capabilities for managing human, machine, and AI identities, allowing users to discover identities, safeguard access, and proactively combat identity-based threats. Trusted by thousands of organizations globally, Delinea emphasizes user-friendly interfaces and seamless integration with existing workflows to enhance security without hindering productivity.