Customer Success Manager

Stora(3 months ago)

HybridFull TimeManager$129,557 - $169,200 (estimated)Customer Success

About this role

A Customer Success Manager at Stora is responsible for onboarding and supporting a portfolio of European self-storage customers, ensuring they effectively integrate and derive value from the Stora software platform. This role involves acting as the main point of contact, monitoring account health, troubleshooting issues, and facilitating best practices through proactive communication. The manager will also gather customer insights to inform product development while maintaining organized records of interactions in tools like HubSpot and Notion.

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Required Skills

Customer Success
Onboarding
Account Management
SaaS Support
Customer Communication
Relationship Building
Problem Solving
Organisational Skills
Record Keeping
Feedback Sharing

+5 more

About Stora

stora.co

Stora is an innovative self-storage software platform designed to automate administrative tasks, enhance revenue growth, and streamline operations for storage facility operators. The platform equips businesses with tools for online sales, facility management, dynamic pricing, and advanced reporting, allowing operators to increase efficiency and focus on growth. Stora's approach allows operators to join a community of users who are experiencing rapid scaling, often growing five times faster than the industry average. With a commitment to user-friendly integration and exceptional customer support, Stora offers a modern solution to traditional self-storage challenges.