CUSTOMER SUCCESS MANAGER
M3(21 days ago)
About this role
The Customer Success Manager at M3 builds strategic customer relationships to ensure clients achieve maximum value from the company’s products and services. The role serves as a trusted advisor across the customer lifecycle, supporting onboarding through ongoing growth, while standardizing processes that improve the customer experience. The position also interfaces closely with internal teams to align customer goals with M3’s solutions.
Required Skills
- Customer Relationship Management
- Customer Success
- Onboarding
- Product Adoption
- Business Reviews
- Stakeholder Management
- Customer Roadmaps
- Retention Strategy
- Risk Mitigation
- Cross-Functional Collaboration
+10 more
Qualifications
- College Degree
About M3
m3.comm3.com is one of Japan’s largest online medical portals dedicated to physicians, delivering up-to-date clinical and medical information to support daily practice and research. The site aggregates drug and treatment data, medical news, conference listings, and literature search tools, and provides physician bulletin boards and other communication features. m3 also offers career and recruitment services, job listings, and resources for clinic opening, practice management, and patient acquisition. Physicians use m3 for specialized content, professional networking, and ongoing career development.
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