Customer Success Manager
LaunchDarkly(1 day ago)
About this role
A Customer Success Manager at LaunchDarkly acts as the primary contact for customers post-sales, focusing on guiding them through onboarding, adoption, and success. The role involves building trust, identifying risks, providing technical guidance, and supporting renewal and expansion efforts.
Required Skills
- Customer Success
- Onboarding
- Risk Management
- Technical Guidance
- Project Management
- DevOps
- Customer Retention
- Account Management
- Sales Methodology
- Product Knowledge
About LaunchDarkly
launchdarkly.comLaunchDarkly is a feature management platform that lets engineering teams control the lifecycle of software features using feature flags, progressive delivery, and experimentation. Its platform includes SDKs, a centralized flag dashboard, targeting and rollout rules, A/B testing and metrics, and automation to decouple code deployment from feature release. Companies use LaunchDarkly to run controlled rollouts, reduce risk, iterate faster based on experiment data, and manage feature releases across web, mobile, and backend services with enterprise-grade integrations and governance.
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