Customer Support Associate

Junction

4 months ago

4.4 on Glassdoor

Remote

Full Time

Junior

2 applicants

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About this role

The Customer Support Associate at Junction serves as the first line of contact for customers, addressing and resolving issues related to the company's diagnostic healthcare infrastructure. This role involves managing a high volume of support tickets, collaborating with cross-functional teams, and documenting insights to improve service quality. Candidates should have 2+ years of customer-facing experience, ideally in a structured environment, and the ability to communicate effectively and empathetically.

Skills

About Junction

www.junction.com

Junction is a healthcare technology company that provides an integrated platform for lab testing and wearable device data, helping healthcare providers enhance personalized and predictive care. Through a single API, Junction offers seamless access to nationwide lab networks and the ability to connect over 300 health devices, significantly improving operational efficiency and patient outcomes. Their platform not only streamlines lab operations but also includes operational support, allowing healthcare teams to focus more on delivering quality care. Junction's solution is designed for scalability, empowering both digital health clinics and consumer diagnostics with rapid deployment capabilities.