Customer Support Engineer I - Retail
Tekion(1 month ago)
About this role
An Application Support Engineer at Tekion supports customers using the company’s cloud-native automotive platform, helping ensure platform stability and a positive customer experience. The role contributes to product quality by coordinating with internal teams, capturing technical knowledge, and improving operational processes while serving OEMs, retailers, and partners.
Required Skills
- Customer Support
- Troubleshooting
- Application Diagnostics
- Escalation
- Communication
- Problem Solving
- IoT Knowledge
- Ticketing
- Chat Support
- Documentation
+2 more
About Tekion
tekion.comTekion is a cloud-native automotive retail platform (Automotive Retail Cloud — ARC) that unifies dealership operations on a single SaaS stack. It combines core DMS, CRM, digital retail, service/parts, and analytics with modern APIs and real‑time data to replace fragmented legacy systems. Dealers, retailers and OEMs use Tekion to streamline workflows, improve customer experience, and gain faster insights across the entire automotive retail lifecycle.