Technical Support Engineer

DigiCert(1 month ago)

RemoteFull TimeMedior$97,339 - $129,529 (estimated)Technical Support

About this role

DigiCert is seeking a detail-oriented Technical Support Engineer to ensure the quality of internal and customer-facing security products and to deliver a world-class support experience for DigiCert One. The role focuses on supporting US customers during the US time shift and collaborating with cross-functional teams to escalate and resolve product issues. This position contributes to knowledge base content and works closely with validation teams for requests such as Lawyer Card processing.

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Required Skills

Customer Support
Phone Support
Email Support
Certificate Management
PKI
REST APIs
Troubleshooting
Documentation
Knowledge Base
Collaboration

+5 more

Qualifications

2-Year Degree in IT
Security+
MSCE

About DigiCert

digicert.com

Incapsula (part of Imperva) is a cloud-based application security and delivery platform that provides web application firewall (WAF), DDoS mitigation, content delivery (CDN), load balancing, and bot management. It protects websites, APIs, and web apps from attacks while improving performance and availability via a global edge network. Organizations use Incapsula for real-time threat detection, bot and credential‑stuffing mitigation, and compliance support without deploying on‑premises hardware. Incapsula is offered by Imperva, a broader data and application security company.