Junior Customer Support Specialist | Remote | AI SaaS Support
Process Street
About this role
A Customer Support Level 1 Specialist at Process Street is a frontline, customer-facing role within the Customer Support & Success team, operating in a fully distributed remote company. The position supports the company’s SaaS platform customers globally and serves as a channel for customer perspectives to inform product and engineering. The role requires working 8am–5pm UTC+8 and contributing to a collaborative, asynchronous remote culture.
Skills
About Process Street
process.stProcess Street is a Compliance Operations Platform that turns policies into automated, AI‑enforced workflows so teams can prove every step, pass audits, and scale without chaos. It combines checklist and SOP software with no‑code automation, templates, approvals, and immutable audit trails to enforce standards and reduce manual work. The platform integrates with common tools, supports recurring processes and reporting, and maintains versioning and evidence for audits. Operations, security, and compliance teams use it to standardize processes, demonstrate controls, and streamline compliance at scale.
Recent company news
Solutions ReviewThe 26 Best Business Process Management Companies for 2026
1 month ago
getlatka.comHow Process Street hit $15M revenue and 500 customers in 2024.
Oct 5, 2019
Crunchbase NewsProcess Street Raises Accel-led $12M Series A For No-Code Workflow Builder
Feb 27, 2020
ForbesProcess Street, A No-Code Workflow Management Startup, Raises $12M From Accel To Create GitHub For Knowledge Workers
Feb 27, 2020
Business InsiderProcess.st Raises $12 Million From Accel, Salesforce and Atlassian
Mar 1, 2020
About Process Street
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Process Street.
Salary
$52k – $70k
per year