Junior Customer Support Specialist | Remote | AI SaaS Support

Process Street(1 month ago)

RemoteFull TimeJunior$52,245 - $70,266 (estimated)Customer Support & Success

About this role

A Customer Support Level 1 Specialist at Process Street is a frontline, customer-facing role within the Customer Support & Success team, operating in a fully distributed remote company. The position supports the company’s SaaS platform customers globally and serves as a channel for customer perspectives to inform product and engineering. The role requires working 8am–5pm UTC+8 and contributing to a collaborative, asynchronous remote culture.

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Required Skills

Customer Communication
Email Support
Live Chat
Phone Support
Salesforce
Intercom
Product Demos
Onboarding
Account Reviews
Knowledge Base

+2 more

About Process Street

process.st

Process Street is a Compliance Operations Platform that turns policies into automated, AI‑enforced workflows so teams can prove every step, pass audits, and scale without chaos. It combines checklist and SOP software with no‑code automation, templates, approvals, and immutable audit trails to enforce standards and reduce manual work. The platform integrates with common tools, supports recurring processes and reporting, and maintains versioning and evidence for audits. Operations, security, and compliance teams use it to standardize processes, demonstrate controls, and streamline compliance at scale.