Customer Support Specialist
Procare Solutions(5 months ago)
About this role
A Customer Support Specialist at Procare supports the company’s childcare management software customers and contributes to overall customer satisfaction and retention. The role aligns with Procare’s mission to empower early childhood educators by ensuring effective use of the company’s products and services. This position is based in Denver and operates within Procare’s customer-facing support organization.
Required Skills
- Windows 10
- Networking
- Microsoft Office
- Phone Etiquette
- Communication
- Troubleshooting
- Customer Service
- Salesforce
- Multitasking
- Active Listening
Qualifications
- CompTIA A+
About Procare Solutions
procaresoftware.comProcare Solutions is a leading child care management software company with 30+ years serving early childhood programs. Its cloud-based platform centralizes enrollment and family records, classroom attendance and rosters, billing and payments, scheduling, reporting, health and safety tracking, meal counts, staff management and payroll/subsidy integrations. Procare supports centers, preschools, before/after-school programs and family child care providers to streamline operations, maintain compliance, and improve parent communication. The company is known for its mobile apps, robust integrations, and customer support that let educators spend more time focused on children.
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