Customer Support Specialist

Procare Solutions(4 months ago)

HybridFull TimeJunior$68,257 - $90,491 (estimated)Customer Support

About this role

The Customer Support Specialist at ChildPlus provides frontline support for users of the ChildPlus Head Start data management system, working within the company's support organization to ensure customer inquiries are tracked and resolved. ChildPlus Software, part of Procare Solutions and based in Atlanta, focuses on simplifying early education operations with dedicated software and services.

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Required Skills

Customer Service
Troubleshooting
Communication
HubSpot
Slack
SharePoint
DevOps
SQL
DevExpress
Technical Writing

+8 more

Qualifications

Bachelor's Degree (preferred)

About Procare Solutions

procaresoftware.com

Procare Solutions is a leading child care management software company with 30+ years serving early childhood programs. Its cloud-based platform centralizes enrollment and family records, classroom attendance and rosters, billing and payments, scheduling, reporting, health and safety tracking, meal counts, staff management and payroll/subsidy integrations. Procare supports centers, preschools, before/after-school programs and family child care providers to streamline operations, maintain compliance, and improve parent communication. The company is known for its mobile apps, robust integrations, and customer support that let educators spend more time focused on children.