Digital Program Manager (LATAM)

Teramind(27 days ago)

RemoteFull TimeMedior$80,945 - $109,098 (estimated)Customer Success

About this role

The Digital Program Manager, Customer Success at Teramind owns the design and execution of the 1:Many digital customer success strategy for a large portfolio of digital and self-service customers. The role focuses on building scalable journeys and programs that increase product adoption, retention, and revenue growth. This position is highly data-driven, leveraging analytics, automation tools, and behavioral science principles to deliver personalized experiences at scale. It operates cross-functionally with Product, Marketing, and Customer Success to ensure a cohesive and effective customer experience.

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Required Skills

Customer Segmentation
Program Design
Digital Journeys
Campaign Management
Email Automation
In-App Messaging
Webinar Management
Content Development
Cross-Functional Collaboration
Tech Stack Optimization

+14 more

About Teramind

teramind.co

Teramind is an employee activity monitoring and workforce analytics platform that helps organizations monitor, analyze, and optimize user behavior to prevent insider threats, protect sensitive data, and boost productivity. Its solution combines user activity monitoring, behavior analytics, DLP and insider-threat detection with screen recording, productivity and workflow insights, and compliance controls. Trusted across major industries and positioned as award-winning and top-rated, Teramind delivers visibility and automated controls to reduce risk and streamline operations.