Director, Customer Success Operations
Sumo Logic(11 days ago)
About this role
The Director of Customer Success Operations at Sumo Logic is responsible for shaping strategy, improving business processes, and enabling the Customer Success team to better serve customers. The role involves driving operational excellence, supporting metrics and reporting, and collaborating with business leaders to streamline workflows and scalability.
Required Skills
- CRM
- Data Analysis
- Process Improvement
- Stakeholder Management
- Forecasting
- Reporting
- Project Management
- Operational Excellence
- Analytical Skills
- Communication
Qualifications
- Bachelor’s Degree in Business Administration, Finance or Accounting
About Sumo Logic
sumologic.comSumo Logic is a SaaS log analytics and cloud-native observability and security platform that delivers cloud monitoring, log management, and Cloud SIEM capabilities. It ingests and analyzes machine data in real time to provide operational, performance, and security insights for web and SaaS applications. Organizations use Sumo Logic to monitor reliability, detect and investigate incidents, prevent threats, and meet compliance across cloud environments. The platform emphasizes scalable, multi-tenant cloud delivery and integrations so teams can quickly turn insights into action.
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