Director, Enterprise Customer Experience
LearnUpon(1 month ago)
About this role
The Director of Enterprise Customer Experience at LearnUpon is a senior leader accountable for shaping and scaling the enterprise customer experience to drive long-term value and retention. This role leads cross-functional teams and partners with Sales, Product, Finance, and Operations to ensure customer outcomes align with company objectives. The position is based in Philadelphia and operates in a hybrid model.
Required Skills
- Customer Success
- Revenue Retention
- Onboarding Design
- Sales Collaboration
- Team Leadership
- CX Operations
- KPI Monitoring
- Product Advocacy
- Executive Escalation
- Change Management
+1 more
About LearnUpon
learnupon.comLearnUpon is a cloud-based learning management system (LMS) that helps organizations deliver, manage, and track training for employees, partners, and customers. The platform supports course creation and import (SCORM/xAPI), blended learning, assessments, certification, e-commerce, multi-tenant portals and robust analytics and reporting, with many integrations to HR and business systems. Designed for ease of deployment and scale, LearnUpon targets mid-market and enterprise customers who need multilingual, branded learning experiences and strong learner-management workflows.
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