Director of Customer Support
RxVantage(1 day ago)
About this role
The Director of Customer Support will lead a high-volume, customer-facing support organization focused on delivering reliable, timely, and high-quality technical assistance at scale. This role is accountable for end-to-end support operations, building systems, processes, and tooling to scale efficiently, and ensuring operational discipline across reactive channels. The position partners with Product, Account Management, and Sales and reports to the SVP of Practice Growth.
Required Skills
- Team Leadership
- Coaching
- Onboarding
- Ticketing
- Sla Management
- Escalation Management
- Automation
- Knowledge Base
- Support Analytics
- Incident Response
+2 more
About RxVantage
rxvantage.comRXVantage is a healthcare technology company that builds digital solutions to improve patient access to prescription medicines. Its platform connects pharmaceutical manufacturers, pharmacies, and health plans to deliver savings programs, benefits verification, prior authorization support, and patient access services at the point of care. By automating workflows and integrating with pharmacy systems, RXVantage aims to reduce friction, speed medication starts, and boost adherence while providing analytics and compliance support for stakeholders.
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