Director of Customer Support
RxVantage(1 day ago)
About this role
Director of Customer Support at RxVantage, a HealthTech company that connects healthcare providers with life sciences experts. This senior role sits within the leadership team and focuses on scaling support systems, processes, and tooling to sustain high-volume technical assistance while partnering with Product, Account Management, and Sales. The position reports to the SVP of Practice Growth and supports the company’s mission to improve patient care through its platform.
Required Skills
- Operational Leadership
- Ticketing
- Automation
- Support Analytics
- SLA Management
- Team Leadership
- Onboarding
- Escalation Management
- Knowledge Base
- Call Routing
+3 more
About RxVantage
rxvantage.comRXVantage is a healthcare technology company that builds digital solutions to improve patient access to prescription medicines. Its platform connects pharmaceutical manufacturers, pharmacies, and health plans to deliver savings programs, benefits verification, prior authorization support, and patient access services at the point of care. By automating workflows and integrating with pharmacy systems, RXVantage aims to reduce friction, speed medication starts, and boost adherence while providing analytics and compliance support for stakeholders.
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