Director of Customer Support
RxVantage(1 day ago)
About this role
The Director of Customer Support will lead a high-volume, customer-facing support organization responsible for delivering reliable, timely, and high-quality technical assistance at scale. The role is accountable for end-to-end customer support operations and for building the systems, processes, and tooling needed to scale efficiently. This position reports to the SVP of Practice Growth and partners closely with Product, Account Management, and Sales. RxVantage is a HealthTech company connecting healthcare providers with life sciences experts via a software platform.
Required Skills
- Leadership
- Onboarding
- Training
- Ticketing Platforms
- Automation
- AI Workflows
- Support Analytics
- Call Routing
- Escalation Management
- SLA Management
+3 more
About RxVantage
rxvantage.comRXVantage is a healthcare technology company that builds digital solutions to improve patient access to prescription medicines. Its platform connects pharmaceutical manufacturers, pharmacies, and health plans to deliver savings programs, benefits verification, prior authorization support, and patient access services at the point of care. By automating workflows and integrating with pharmacy systems, RXVantage aims to reduce friction, speed medication starts, and boost adherence while providing analytics and compliance support for stakeholders.
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