Director of Success

Connecteam(3 days ago)

RemoteFull TimeSenior$170,000 - $200,000Customer Success

About this role

The Director of Success at Connecteam will oversee the post-onboarding phase for mid-market and strategic accounts, driving customer retention, product adoption, and satisfaction. They will lead multiple teams to ensure successful product implementation and foster positive customer relationships to promote long-term success.

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Required Skills

Customer Success
Product Implementation
Customer Retention
Team Leadership
Strategic Planning
Relationship Building
Data Analysis
Cross-Functional Collaboration
Customer Journey
SaaS

About Connecteam

connecteam.com

Connecteam is a mobile-first, all‑in‑one employee management platform focused on helping businesses communicate, operate, and train non‑desk workforces. It consolidates scheduling, time tracking, task management, HR tools, forms/checklists, and e‑learning into a single, customizable and easy‑to‑use app. Aimed primarily at small and mid‑sized companies, Connecteam emphasizes affordability and simplicity while offering integrations with payroll and other back‑office systems. Organizations use it to centralize frontline operations, boost productivity, and improve compliance and team communication.

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