Director, Service Delivery Template

bswift (1 month ago)

HybridFull TimeDirector$177,314 - $234,909 (estimated)Client Services

About this role

The Director, Service Delivery at bswift partners directly with clients to understand their goals and ensures bswift meets them while owning a portfolio of clients representing approximately $5M–$8M+ in ARR. This leadership role manages and develops a service delivery team, coordinates with internal stakeholders across the business, and supports strategic rollouts of products and services. The position emphasizes client satisfaction, operational excellence, and alignment with bswift’s core values.

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Required Skills

Account Management
Client Management
Delivery Management
Project Governance
Contract Management
Financial Management
Recruiting
Workforce Planning
People Management
Coaching

+6 more

About bswift

bswift.com

bswift is a benefits administration and HR technology company that provides a cloud-based platform to help employers, brokers, and carriers manage employee benefits and streamline HR administration. Their solution blends AI-driven tools with enrollment, eligibility, communication, and analytics capabilities to deliver personalized member experiences and reduce administrative burden. bswift pairs automation with a human-centered service approach to improve accuracy, compliance, and engagement throughout the benefits lifecycle.