Global Manager, IT Employee Services
NICE(9 days ago)
About this role
NiCE is seeking a Global Manager, IT Employee Services to lead its worldwide employee technology support organization. The role involves overseeing global service desk teams, driving automation and strategic support initiatives, and ensuring operational excellence to enhance employee experiences across multiple regions.
Required Skills
- ITSM
- AI
- Automation
- Leadership
- Support
- Incident Management
- Knowledge Management
- Cross-Platform
- Analytics
- Vendor Management
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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