Head of Customer Success
Hatch(3 days ago)
About this role
Hatch is a company focused on AI-driven customer communication solutions for service businesses, aiming to enhance growth and customer retention. The role involves leading the customer success team to support the company's revenue and strategic objectives, working closely across functions to improve customer experience and team performance.
Required Skills
- Customer Success
- Leadership
- Process Design
- Software Project Management
- AI Prompts
- Customer Support
- Team Management
- Technical Implementation
- Cross-functional Collaboration
- Support Strategy
About Hatch
usehatchapp.comHatch is an innovative platform that employs AI-driven customer service representatives (CSRs) to engage with customers through SMS, email, and voice, significantly enhancing communication efficiency. The system allows businesses to build and deploy customized AI agents within 24 hours, improving response rates and streamlining the customer interaction process. By integrating seamlessly with existing systems, Hatch helps maximize revenue opportunities while minimizing overhead costs, making it a comprehensive solution for modern customer engagement. With proven results in increasing sales and improving customer experience, Hatch positions itself as a leader in the conversational AI space.
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