Incident Manager-Technical Support
NICE
About this role
NiCE is looking for an Incident Response Manager to serve as the primary point of contact for incident management in a specified region. The role involves coordinating technical resources during high-stress outage situations, communicating with stakeholders, and improving incident processes in a global, fast-paced environment.
Skills
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
Recent company news
CTechNice shares jumps as strong results help ease AI disruption fears
2 weeks ago
The Globe and MailThis AI-Powered Software Stock Is an Incredible Bargain Right Now
1 day ago
GartnerNiCE Reviews, Ratings & Features 2026
Jan 5, 2026
No JitterHow NiCE is altering its go-to-market strategy thanks to AI
Nov 4, 2025
YnetnewsThis is why NICE's stock fell on the Tel Aviv Stock Exchange, and it is not certain that it will recover
Nov 19, 2025
About NICE
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for NICE.
Salary
$75k – $95k
per year
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