IT Support Analyst

Tractian

2 months ago

4.1 on Glassdoor

São Paulo, SP

Onsite

Full Time

Junior

0 applicants

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About this role

The IT Support Analyst (N1) at Tractian serves as the first point of contact for approximately 500 internal users, ensuring their daily technology experience is smooth and reliable. The role is embedded in the IT department, which maintains the company’s infrastructure, platforms, and assets. The analyst provides empathetic front-line support while learning directly from IT specialists to grow technical skills in a modern workplace. This position is based in São Paulo and acts as the face of IT for employees across the organization.

Skills

Qualifications

Bachelor’s Degree in Information TechnologyBachelor’s Degree in Computer ScienceITILGoogle IT Support Professional

About Tractian

tractian.com

Tractian is an industrial IoT and reliability software company positioning itself as an "Industrial Copilot" for manufacturing, maintenance, and reliability teams. It pairs wireless vibration and condition‑monitoring sensors with a cloud platform that delivers AI‑driven alerts, CMMS (computerized maintenance management), and OEE analytics to predict failures and reduce downtime. The combined hardware+software solution provides real‑time asset health, automated work orders, and actionable insights to improve safety, uptime, and maintenance efficiency. Tractian targets manufacturers and asset‑intensive operations seeking to move from reactive to predictive maintenance.

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