IT Support Analyst

Tractian(1 month ago)

São Paulo, SPOnsiteFull TimeJunior$52,635 - $70,833 (estimated)Information Technology

About this role

The IT Support Analyst (N1) at Tractian serves as the first point of contact for approximately 500 internal users, ensuring their daily technology experience is smooth and reliable. The role is embedded in the IT department, which maintains the company’s infrastructure, platforms, and assets. The analyst provides empathetic front-line support while learning directly from IT specialists to grow technical skills in a modern workplace. This position is based in São Paulo and acts as the face of IT for employees across the organization.

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Required Skills

User Support
Helpdesk Support
Onboarding Support
Offboarding Support
Account Setup
Google Workspace
Slack Administration
Workstation Setup
Asset Management
Inventory Management

+20 more

Qualifications

Bachelor’s Degree in Information Technology
Bachelor’s Degree in Computer Science
ITIL
Google IT Support Professional

About Tractian

tractian.com

Tractian is an industrial IoT and reliability software company positioning itself as an "Industrial Copilot" for manufacturing, maintenance, and reliability teams. It pairs wireless vibration and condition‑monitoring sensors with a cloud platform that delivers AI‑driven alerts, CMMS (computerized maintenance management), and OEE analytics to predict failures and reduce downtime. The combined hardware+software solution provides real‑time asset health, automated work orders, and actionable insights to improve safety, uptime, and maintenance efficiency. Tractian targets manufacturers and asset‑intensive operations seeking to move from reactive to predictive maintenance.