Junior Customer Support Specialist | Remote | AI SaaS Support
Process Street(1 month ago)
About this role
Process Street is seeking a Customer Support Level 1 Specialist to act as the primary line of communication between the company and its global customers. The role is based in a distributed, remote-first company focused on process and compliance software and supports customers ranging from startups to enterprise organizations. The position is part of the Customer Support & Success team and aligns with the company’s emphasis on autonomy, asynchronous communication, and collaboration. This role is scheduled for 8am–5pm UTC+8.
Required Skills
- Customer Support
- Live Chat
- Phone Support
- Email Support
- Salesforce
- CRM
- Product Demos
- Onboarding
- Account Reviews
- Knowledge Base
+5 more
About Process Street
process.stProcess Street is a Compliance Operations Platform that turns policies into automated, AI‑enforced workflows so teams can prove every step, pass audits, and scale without chaos. It combines checklist and SOP software with no‑code automation, templates, approvals, and immutable audit trails to enforce standards and reduce manual work. The platform integrates with common tools, supports recurring processes and reporting, and maintains versioning and evidence for audits. Operations, security, and compliance teams use it to standardize processes, demonstrate controls, and streamline compliance at scale.
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