Junior Customer Support Specialist | Remote | AI SaaS Support
Process Street
About this role
Process Street is seeking a Customer Support Level 1 Specialist to act as the primary line of communication between the company and its global customers. The role is based in a distributed, remote-first company focused on process and compliance software and supports customers ranging from startups to enterprise organizations. The position is part of the Customer Support & Success team and aligns with the company’s emphasis on autonomy, asynchronous communication, and collaboration. This role is scheduled for 8am–5pm UTC+8.
Skills
About Process Street
process.stProcess Street is a Compliance Operations Platform that turns policies into automated, AI‑enforced workflows so teams can prove every step, pass audits, and scale without chaos. It combines checklist and SOP software with no‑code automation, templates, approvals, and immutable audit trails to enforce standards and reduce manual work. The platform integrates with common tools, supports recurring processes and reporting, and maintains versioning and evidence for audits. Operations, security, and compliance teams use it to standardize processes, demonstrate controls, and streamline compliance at scale.
Recent company news
Solutions ReviewThe 26 Best Business Process Management Companies for 2026
1 month ago
getlatka.comHow Process Street hit $15M revenue and 500 customers in 2024.
Oct 5, 2019
Crunchbase NewsProcess Street Raises Accel-led $12M Series A For No-Code Workflow Builder
Feb 27, 2020
ForbesProcess Street, A No-Code Workflow Management Startup, Raises $12M From Accel To Create GitHub For Knowledge Workers
Feb 27, 2020
Business InsiderProcess.st Raises $12 Million From Accel, Salesforce and Atlassian
Mar 1, 2020
About Process Street
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Process Street.
Salary
$52k – $69k
per year