Manager, Account Management
CarGurus(1 month ago)
About this role
The Manager of Account Management leads a team of Account Managers and an Associate Manager to drive onboarding success, dealer engagement, churn mitigation, and Net Dollar Retention. This role combines strategic leadership, hands-on impact, and cross-functional influence to scale processes and deliver a high-quality dealer experience. The manager is expected to develop talent at multiple levels, set data-driven direction, and act as a senior escalation point for complex accounts.
Required Skills
- Team Management
- Coaching
- Leadership
- Data Analysis
- Strategy
- Account Management
- Onboarding
- Churn Mitigation
- Retention
- Stakeholder Management
+8 more
About CarGurus
cargurus.comCarGurus is an online automotive marketplace that helps consumers buy and sell new and used cars by aggregating millions of listings from dealers and private sellers. It uses proprietary pricing algorithms and deal ratings to surface good-value listings, and offers vehicle histories, unbiased reviews, photos, dealer ratings, and research tools to help shoppers compare options. Buyers and sellers use CarGurus for search filters, price transparency, alerts, and local dealer connections across multiple countries.
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