Manager, Application Support

Inovalon(1 month ago)

HybridFull TimeManager$93,000 - $110,000Customer Support

About this role

The Manager, Application Support leads the Customer Support function to improve overall customer experience and align support operations with company objectives. This role serves as an escalation point for complex issues, provides product feedback to influence direction, and ensures compliance with company policies and HIPAA. The position also focuses on developing support personnel and driving process improvements to support a growing SaaS business.

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Required Skills

Team Management
Ticket Management
Incident Management
Escalation
Cross-Functional Collaboration
Product Feedback
Change Management
Customer Engagement
Personnel Development
HIPAA Compliance

+8 more

Qualifications

Bachelor’s Degree in Business Management

About Inovalon

inovalon.com

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