Manager, Canada Retirement Contact Centre
Manulife(19 days ago)
About this role
This role is responsible for leading a team of Customer Service Professionals in a contact center, focusing on delivering excellent customer service, operational efficiency, and team development in a fast-paced environment. The manager will oversee daily operations, support staff performance, and collaborate with cross-functional teams.
Required Skills
- Leadership
- Customer Service
- Coaching
- Performance Metrics
- Communication
- Problem Solving
- Time Management
- Microsoft Office
- Team Management
- Operations
About Manulife
manulife.comManulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
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