Manager, Support Engineering

FloQast(1 month ago)

HybridFull TimeManager$91,000 - $137,000Customer Support

About this role

The Manager, Support Engineering at FloQast leads a specialized team of Technical Support Engineers focused on resolving complex technical issues for customers of the FloQast Accounting Transformation Platform. The role combines hands-on technical work with people leadership, operational ownership, and strategic initiatives. This position serves as a key liaison between Support and Engineering while contributing to AI strategy, process optimization, and cross-functional projects. It is a hybrid role based in Chicago with in-office presence required three days per week.

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Required Skills

Technical Support
Team Leadership
Talent Strategy
Performance Coaching
Career Development
Technical Proficiency
Customer Escalations
Troubleshooting
Log Analysis
API Tools

+10 more

Qualifications

Degree in Business
Degree in IT
Degree in Computer Science
Degree in Accounting
Degree in Finance
Zendesk Certification

About FloQast

floqast.com

FloQast is an accounting transformation platform that helps finance and accounting teams streamline and automate the month-end close. The cloud-based solution centralizes checklists, task management, reconciliations, and close evidence while providing analytics and integrations with ERPs and Excel to improve accuracy and speed. Built for mid-market and enterprise finance organizations, it reduces errors, shortens close cycles, and supports compliance and audit readiness. Finance teams across industries use FloQast to improve collaboration and gain visibility into their close process.

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