Marketplace Sr. Customer Success Manager
Upwork(5 days ago)
About this role
A Marketplace Senior Customer Success Manager at Upwork partners with client organizations to help them unlock value from the Upwork marketplace, focusing on growth, retention, and strategic talent solutions. The role involves working closely with clients to understand business goals and platform usage, using data and AI-enabled insights to inform decisions and improve outcomes. This position contributes to Upwork’s remote-first mission and supports customers across a diverse portfolio.
Required Skills
- Account Management
- Client Relationships
- Data Analysis
- Reporting
- AI Tools
- Communication
- Cross Functional
- Strategic Planning
- Stakeholder Management
About Upwork
upwork.comUpwork is a global freelancing marketplace that connects businesses of all sizes with independent professionals across design, development, writing, marketing, customer support, and more. Clients can post projects or search curated talent, review proposals, and manage engagements with contracts, time-tracking, invoicing, and escrow-backed payments. The platform also provides collaboration tools and enterprise features (talent sourcing, compliance, consolidated billing) to scale contingent work. Companies use Upwork for access to a large talent pool and standardized workflows, while freelancers benefit from job matching, portfolios, and secure payment systems.