Member Care Advisor (Remote)

Better Health Supplies(2 months ago)

RemoteFull TimeJunior$56,413 - $75,783 (estimated)Member Care

About this role

A Member Care Advisor at Better Health is responsible for managing the entire customer journey in the home medical supply sector, serving as the primary contact for customer inquiries related to products, insurance, and billing. This role involves collaboration with various teams to resolve issues, advocating for customer needs during product development, and contributing to the enhancement of customer interaction processes. Ideal candidates should have a background in customer service, particularly with durable medical equipment, and a passion for improving consumer healthcare experiences.

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Required Skills

Customer Service
Product Knowledge
Medical Conditions
Insurance Handling
Billing Support
Customer Journey Management
Process Improvement
Problem-Solving
Fast-Paced Environment
Self-Starter

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About Better Health Supplies

joinbetter.com

Better Health is a modern medical supplier specializing in home healthcare products, particularly for diabetes, incontinence, urology, ostomy, and wound care needs. They offer a wide range of products including continuous glucose monitors (CGMs), catheters, and ostomy bags from leading brands, ensuring quality and accessibility for their customers. With a commitment to convenience, Better Health delivers these essential supplies directly to customers' doorsteps. They aim to enhance the quality of life for individuals requiring specialized medical supplies.