Operations Manager
Asurion(23 days ago)
About this role
An Operations Manager for the call center is responsible for overseeing Call Center Supervisors and ensuring the overall effectiveness of the customer service organization. The role focuses on driving operational excellence, improving customer and team member outcomes, and partnering with cross-functional teams to support business objectives.
Required Skills
- Leadership
- Coaching
- Workforce Management
- Budget Management
- Quality Management
- Project Management
- ACD
- MS Office
- Sales Management
- Change Management
+1 more
Qualifications
- College Degree
- Advanced Degree (Preferred)
- Certifications (Preferred)
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