Telesales Quality Assurance & Training

M-KOPA(26 days ago)

HybridFull TimeSenior$48,000 - $60,000Fintech

About this role

This role involves supporting the Telesales team through quality assurance and training initiatives to ensure compliance, improve performance, and enhance customer experience. The person in this position will focus on coaching, process improvement, and monitoring sales activities to drive sales effectiveness within the Nigerian market.

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Required Skills

QA
Training
Call Monitoring
Customer Service
Sales Techniques
Compliance
Coaching
Microsoft Office
CRM
Process Improvement

About M-KOPA

www.m-kopa.com

M-KOPA is a pioneering company that provides smart devices and financial services designed to promote financial inclusion and economic growth in Africa. By offering affordable payment plans for smartphones, M-KOPA enables users to gain access to various services, including digital loans, health insurance, and device protection. With a strong presence in countries like Kenya, Ghana, Nigeria, Uganda, and South Africa, M-KOPA has forged a path for millions of customers, empowering them with tools for personal and business success. The company is committed to unlocking opportunities for everyday earners, ensuring they experience significant improvements in their quality of life.

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