Customer Strategy Director

Cresta

2 months ago

4.5 on Glassdoor

United States

Hybrid

Full Time

Senior

2 applicants

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About this role

A Customer Strategy Director at Cresta is a senior leader who partners with the company’s largest strategic customers and internal teams to define long-term partnership strategy and deployment roadmaps. The role focuses on articulating business value, guiding enterprise-wide transformations using Cresta’s AI solutions, and serving as a trusted advisor to executive stakeholders. It coordinates cross-functional teams to ensure successful implementation and long-term value realization.

Skills

About Cresta

cresta.com

Cresta is a unified platform for human and AI agents that helps contact centers save money, grow revenue, and deliver better customer experiences. It provides real‑time agent coaching and conversational AI (virtual agents and assisted workflows), plus analytics and quality insights that reduce handle time, increase conversions, and boost agent productivity. Cresta integrates with existing contact‑center systems and CRMs so enterprises can deploy AI assistance and supervised autonomous agents across support and sales channels. The platform is designed to drive measurable ROI through automated coaching, real‑time guidance, and outcome‑focused analytics.